Policies

Business Policy

We enforce a strict business policy regarding various aspects of our business. Please read the following information below to understand what our policies are regarding arrivals, appointments, and other details. Thank you.

Arrivals:

We ask that you please arrive 10 minutes prior to your appointment time to avoid a stressful check-in. We regret that late arrivals may not always be able to receive an extension of service time due to our booking and those guests will still be responsible for the full service fee.

Appointments:

We recommend that you schedule appointments in advance due to the popularity of our spot. We will ask for a valid gift certificate, these, or MasterCard number when making an appointment for services of $50 or more.

Cancellation Policy:

Our priority is always to provide personal services and no-shows and cancellations affect our staff, as well as other client significantly. We request a 24 hour minimum notice for cancellation of a single service, 48 hours for packages, and 72 hours for group bookings. Cancellations that occur after the listed times will result in a 50% charge of the price of total services, and 100% in the event of a no-show.

Cell Phones:

To maintain a relaxed atmosphere and to be courteous to other guests, we ask that all cell phones be silenced whilst in our facility.

Gift Certificates:

A gift certificate from Ultimate Massage Spa makes a great gift for various occasions. We offer gift certificates for a single service, package, or monetary amount. These can be applied toward services of equal or lesser value of products, services, and merchandise. Price differences can be paid on the upgrades for any services. Please note that gift certificates:

May not be transferred to other persons
Expire 180 days after the date issued
Must be presented physically for redemption
Are not redeemable for cash

Gratuities:

We offer various group booking discounts. We are always pleased to accept groups and offer special rates for larger parties.

Ethics Policy

At Ultimate Massage Spa , we offer therapeutic massages and they are strictly nonsexual in manner. Sexual misconduct on the part of the licensed massage therapist is grounds for dismissal, not only from employment at our spa, but also from the American Massage Therapy Association. If a client expresses interest in any kind of sexual massage, the therapist has been trained to terminate the massage immediately, and payment for the service will be rendered in full.

Should you have any questions about our policies, please contact us at 708-428-0001/ 708-428-0002 or use our email address located on our Contact Us page.

Our customers have a right to all information provided in our policies, and these are available to be read for the purposes of being fully informed of our business activities.

Please also read our Business Policy and Privacy Policy.

Thank you!

Privacy Policy

At Ultimate Massage Spa, we are committed to the privacy of our customers. We take privacy extremely seriously and we respect and protect the privacy and prospective clients at all times.

When you visit our website, you may do so without offering any information about yourself. You may do the same on our affiliate websites. You determine whether you want to provide any personal information.

We may collect your IP address as a way of diagnosing problems with our server as well as to administer our website.

From time to time, our website may contain active links to other websites. Our website cannot be responsible for privacy practices or content held by other websites that are not controlled by us.

Our site uses a simple order form to collect customer information when requesting an appointment, products, and/or services. The information collected, such as an email address and financial information, such as a credit card number may be collected within the form. All personal and financial details are encrypted using SSL technology. This is the industry standard for e-commerce sites around the globe. Contact information that is collected is used to send information as well as orders about our company. The contact information can also be used to reach visitors when the situation presents itself. Users always have the opportunity to opt out of receiving future emails, and there is a choice/opt out feature mentioned in the terms below.

When forms are filled out, we ask for the email address to be provided. Site visitors can also choose to share additional information, including phone number and mailing address.

Ultimate Massage Spa will never sell personal information to a third party. Personal information will never be shared, either, unless to the extent necessary for compliance of applicable laws, legal proceedings, or police investigations where the collected information may be relevant. We do not permit third parties to access our database in any capacity.

The security of personal information is strictly protected and we honor visitors for the intended use. We protect data from misuse, loss, unauthorized access, destruction, and other levels of alteration. We do not share information outside of the company without express permission from the user.

For anyone who wishes to be taken off of our mailing list, or to have personal information removed from the database, please use the Contact Us form on the website.

Contact Us

Should anyone have questions about the privacy statement or any of the practices of the website, we can be contacted at Ultimate Massage Spa. 14325 S. LaGrange Rd
Orland Park, IL 60462 or by reaching us via email at info@UltimateMassageSpa.com.

Terms of Use

Our website contents and third-party links are provided to users on an “as is” basis. We disclaim expressly all warranties, as well as representations of any kind, referring to the site or material, including images and texts, featured, or otherwise accessible without limitation, warranty, or representation of the information being complete, accurate, or current. Ultimate Massage Spa, including employees and agents, will accept no liability or responsibility to anyone whatsoever for inconvenience or loss suffered from information, material, products, offers, or services that are listed on this website, whether the link is under our control or not.

You agree to indemnify, hold, and defend Ultimate Massage Spa and our affiliates, agents, and owners harmless against any potential claims asserted against us and our affiliates, agents, and owners. As a result of the use of the site, including any claims, without limitation, relating to messages that may be sent on the site.

By accepting the terms of use, you will not distribute, reproduce, transmit, or otherwise share content in any way. Particularly, you may not include the content of this website in any product or publication or on any website or computer network. Additionally, all terms must be abided by, including restrictions, and conditions that are contained within this agreement or other notice associated with the content throughout this website.

We are unable to make guarantees regarding faultless functioning, availability, or timeliness of services. We accept no responsibility for damages or loss incurred should users of this website be unable to connect to our servers or if server errors are encountered.

OUR WEBSITE AND THE CONTENT PROVIDED IS ON AN “AS IS” BASIS. WE DO NOT MAKE WARRANTIES OF ANY KIND, IMPLIED OR EXPRESS, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR NONINFRINGEMENT TO THE HIGHEST POSSIBLE EXTENT PURSUANT TO APPLICABLE LAWS.

We hold the right to change or alter our Terms of Use and the guidelines provided at any time.

Copyright

Copyright of all materials provided on the website, including images and text, are owned by Ultimate Massage Spa, or our licensors, and all rights are reserved. No material on the website may be reproduced, modified, or transmitted in any capacity without express written permission prior to from Ultimate Massage Spa, with the exception of personal, noncommercial use via the Internet and trends in production on the computer screen by such persons for said purposes.